FAQ'S

How can I place an order?

• Answer: You can place an order on our website by browsing our products, selecting the items you wish to purchase, and adding them to your shopping cart. Follow the prompts to complete the checkout process and provide your shipping and payment information.

2. What payment methods do you accept?

• Answer: We accept various payment methods, including phone pay and sometimes alternative payment options such as Google Pay. And COD is also available.  You can select your preferred payment method during checkout.

3. What are your shipping options and delivery times?

• Answer: We offer standard and expedited shipping options for domestic and international orders. Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are provided during checkout.

4. Do you offer international shipping?

• Answer: Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on the destination. You can select your country during checkout to see available shipping options.

5. Can I track my order?

• Answer: Yes, once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the status of your order and estimated delivery date.

6. What is your return policy?

• Answer: We have a [insert return policy] for returns and exchanges. If you are not satisfied with your purchase for any reason, please contact our customer service team within [insert time frame] of receiving your order for assistance.

7. How do I return or exchange an item?

• Answer: To initiate a return or exchange, please contact our customer service team with your order details. We will provide you with instructions on how to return the item(s) and process your refund or exchange once we receive the returned package.

8. Are there any additional costs, such as duties or taxes, for international orders?

• Answer: Duties, taxes, and customs fees may apply to international orders, depending on the destination country's import regulations. These additional costs are the responsibility of the customer and are not included in the item price or shipping charges.

9. What should I do if I receive a damaged or defective item?

• Answer: If you receive a damaged or defective item, please contact our customer service team immediately with photographic evidence. We will work with you to resolve the issue and provide a replacement or refund as needed.

10. How can I contact customer support for further assistance?

• Answer: You can contact our customer support team via email at [insert email address] or through our website's contact form. We strive to respond to all inquiries promptly and provide assistance with any questions or concerns you may have.